HIGHLIGHTS
- DoT to eliminate the physical SIM card verification process in 2024.
- This modification is expected to decrease the expenses and duration associated with acquiring new customers
- DoT hopes to establish a more effective and safe method of selling mobile connections across the country by embracing digital technologies.
The Department of Telecommunications (DoT) has announced its decision to end the labor-intensive and expensive practice of physically verifying customer details before selling mobile connections, a move that is expected to alleviate pressure on Indian carriers.
Commencing on January 1, 2024, this modification is expected to decrease the expenses and duration associated with acquiring new customers while also serving as a disincentive to SIM fraud within the nation.
Role of Digital Transformation in Customer Verification Process
The conversion of the antiquated paper-based KYC (Know Your Customer) procedure to an electronic one represents a major advancement in efficiency and modernity.
According to a notification made public on Tuesday, the DoT decided to do away with paper-based KYC starting in 2024 after examining a number of changes to the current framework over time. Leaders in the industry have applauded this move, recognizing that it will help the government better control SIM fraud and significantly lower carriers’ subscriber acquisition expenses.
Effects on SIM Fraud and Mobile User Enrollment
The traditional paper-based verification approach required a drawn-out enrollment procedure for mobile customers, which included completing customer acquisition forms (CAFs), attaching photos, and supplying proof of identification (PoI) and proof of address (PoA) documents. It is anticipated that the move to digital methods will simplify these processes and cut down on the amount of time and resources needed.
Moreover, this action is a critical component of the Department of Transportation’s all-encompassing plan to stop fraudulent operations involving mobile connections, which have previously been abused for fraud and cybercrime.
What Does the Digital Transition Involve?
The Department of Telecommunications’ proactive move to phase out the paper-based KYC procedure starting in 2024 is a major advancement in India’s digital transformation efforts.
The DoT hopes to establish a more effective and safe method of selling mobile connections across the country by embracing digital technologies. This move is expected to improve customer safety, reduce fraud related to SIM cards, and significantly grow India’s telecom sector—all of which will contribute to the development of a more robust and secure digital landscape.
